TEAM Co.’s personnel receive training and updates on a wide variety of services. Our customer service representatives must be able to handle 90% of the questions asked by exhibitors or know when to connect them directly with the service provider for additional assistance. The TEAM Co. model allows for highly advanced and technical questions to be answered directly by the service provider who has a more in-depth knowledge of their trade. The customer service representative coordinates the conversation between the two parties through the use of a “warm transfer” after updating the service provider about the show name and booth number, and the exhibitor’s question. The customer service representative then follows up with the exhibitor and the service provider to make sure that the exhibitor’s questions were addressed and the appropriate orders are generated and accounted for in both the billing and technical reports.